The CEO isn’t sure what will be done in the continuous improvement stage. Which of the following is NOT a client service outcome your service team should work to achieve in the continuous improvement stage? Your team is in month 15 of continuous improvement with a manufacturing company. Imagine you’re working with the CMO at a telecommunications company. “We always want to be working on the most impactful items. Show them which action items on the wish list could be implemented this cycle if they were to upgrade. “Our goal is to implement the highest impact action item at any given time. Implement a “likelihood of renewal” scoring system. Implement a grading system based on the progress you’ve made on their original goals. Walk through what you’ve built for other clients who have already made the upgrade. There are people will pay money for that, you just have to position your business in front of them.

Because the business changes and we are continuously collecting data and new user learnings, it is impossible for us to know what will be the most impactful items to work on three or six months from today. Which action best describes how your team should present the science fair action items? It’s important to incorporate as many hacks and best practices into your website because they have already been proven to work. Continuously be searching for and implementing as many best practices and hacks as possible to drive month-over-month big wins. Which of the following best describes the purpose of reporting with Growth-Driven Design clients? Most agencies find success in fully implementing Growth-Driven Design exactly as taught in the certification and implementing everything at once. Balance multiple Growth-Driven Design client engagements at once. Keep the client focused on growth, not shiny objects. Keep the client happy by implementing their request. Score each client two months prior to their renewal date, and create different service playbooks for the team to follow. When is the best time to start the renewal conversation?

It is one of the best promotion and marketing strategy which gives high return on investment. If you truly open your eyes and pay attention to everything in the internet marketing world, you will notice this specific trend that is rapidly invading our email inboxes from every internet marketing guru out there. They can compare performance over time, compare specific programs against an average, and see top campaigns by lead source. Once mastered, your after sales service, can actually lead to further sales. This is one of the great methods to increase sales of anything. Bring your sales rep into each workshop for them to explain the pricing of the other service packages. Building incentives into service team members’ compensation packages can be a good tactic to drive upgrades and cross-selling. Need for in-home service is determined by HP support representative. This lets you organize and analyze data in real-time closer to the edge of the network which is a need for many industries like healthcare, finance and telecommunication.

Data analysis using STATA is a comprehensive introduction to both statistical methods and STATA. Ambition provides motivational leaderboards to establish transparency and accountability, real-time scorecards to instill focus, and data analytics to ramp up individual and team performance. Facilitate good communication and transparency between the team and client. False – When it comes to the renewal the client do not typically care about the future, rather, they will solely judge the renewal based on the deliverables already created. A minimum the renewal conversations should happen thirty days out from the renewal date. Schedule an in-person workshop ninety days prior to the renewal date to get some additional facetime and strengthen the relationship. It is critical to have a robust, exciting wish list leading up to the renewal conversation. False – The renewal is primarily based on if the company has budget for the website moving forward. Stick to a few simple images, including your company logo or insignia. In other marketing automation segments, including MCIF systems and campaign management for consumer marketers, the ability to provide such services was the single most important difference between winners and losers.

Help keep everyone, including the client, accountable to executing work. “Where else could we use this video to help promote the brand? However, with technological developments, it became much more easier to complete different tasks successfully, with the help of computers. To do this it can be difficult to know exactly what we plan on implementing each month, however, we can make an exception this time and see how it goes. They request a detailed plan for the remainder of the engagement (six months) on exactly what will be built. When the strategist is running the planning workshop, which of the following is a great practice to encourage the client to upgrade to a larger engagement package? Imagine you are just finishing the launch pad website for a client. Teach the client basic templating and coding so they develop the new template and launch it by the end of the month.